Tradetag Home » Frequently Asked Questions
Please click on the relevant question.
What is your quality like?
How do you keep your prices so low?
Do your prices include VAT?
What is your sizing like?
How much is delivery?
How long do you take to deliver?
How do I change my password?
How do I change my account details?
How do I get a copy invoice?
What payment methods do you offer?
Do you offer discounts for charities?
What are your supplier policies?
We sell first rate brand quality merchandise from leading brands including Stedman, JHK, Fruit of the Loom, SAF, Fanshirt and Grafityp.
How do you keep your prices so low?
We buy in high volume and supply direct trade customers. Tradetag.co.uk is a trade only supplier. We supply printers, embroiderers and promotional companies. We have a minimum order value of £100. We reserve the right to refuse or reject orders placed by non-trade customers. We do not supply end users.
No, all listed prices exclude VAT at 17.5%
We try and give as much information about sizing as possible. At the top of every page you will see the size information listed.
Colours?
Colours may vary on the product from what is shown on screen due to various factors such as monitor calibration. The colours shown are a guide only.
Delivery is a flat rate of £6.95.
How long do you take to deliver?
For orders before 3.00 we deliver next day. We hold high levels of stock in our warehouse. However sometimes a high level of orders on a particular size or colour may take us out of stock and there may be a short until we can get the items back into stock.
Go to http://www.tradetag.co.uk
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "change my account password"
How do I change my account details?
Go to http://www.tradetag.co.uk
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "View or change entries in my address book".
We send an invoice with your order. Should you need a copy invoice:
Go to http://www.tradetag.co.uk.
Click on "My Account" at the top right side of the page
Enter your user name and password
Your previous orders are shown in the first box.Click "view".
Click printable invoice.
Using your credit card to make purchases via our web site is a secure way to pay for your goods. We have put a number of security steps in place to give you, the customer, total confidence when purchasing through the Internet: All sensitive information, including personal details as well as credit card information, is encrypted through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. You will see a padlock symbol on the bottom right of your browser shows which pages are covered by this security system. The URLS of secure pages also start with the prefix https:// All historical information regarding credit card details is held on a payment providers secure server. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you order over the Internet).
What payment methods do you offer?
We accept credit cards, debit cards, Paypal and cheques. For export orders we accept bank transfers. We do not accept American Express.
You are entitled to return the goods within 28 days from the purchase date, assuming the goods are unused, undamaged and in the original packaging.
To process your return, you must use our online returns system.
Simply log into your account and click the “return” link next to the order you wish to return. Then follow the simple instructions, print out your returns form and return it with your goods. Your refund will then be processed.
All returns are subject to a 25% restocking fee.